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高键在督导检查供热工作时强调全力做好供热服务保障确保人民群众温暖过冬_我的网站

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A | (ECNS) -- A Chinese woman surnamed Zhou recently expressed her gratitude to Wang Jin, a staff member at Hangzhou Xiaoshan International Airport in Zhejiang Province, for helping her family rearrange their travel plans during an emergency. "Faced with the loss of a loved one, we were overwhelmed with grief and did not know what to do. At such a difficult moment, Wang Jin gave us great comfort and support," Zhou wrote on her social media account. "His actions allowed us to truly appreciate the professionalism and compassion of the airport staff." On the evening of Aug. 13, Zhou and her parents learned that a close relative had passed away. They needed to travel urgently to Xi'an in Shaanxi Province to make funeral arrangements. However, overwhelmed by grief, Zhou's parents were unable to complete the mobile check-in process in time and missed the last flight of the day. Wang helped the family rebook their tickets on the earliest flight the following morning, scheduled to depart shortly after 6 a.m. He then escorted them to a hotel near the airport for the night. At 5 a.m. the next morning, Wang accompanied the family back to the terminal and stayed with them until they had passed through security. (By Gong Weiwei) 。 11月24日，市委书记高键采取“四不两直”方式，深入部分供热企业，检查供热保障工作，并随机走进学校、养老院、居民家中，了解供热情况。他强调，要深入学习贯彻习近平总书记关于保障和改善民生的系列重要论述，认真落实省委、省政府部署要求，心系百姓冷暖，做好供热保障，全力守护人民群众安全温暖过冬。　　“出水、回水温度各是多少？”“有多少用户安装了室温采集器？”“群众投诉办理情况如何？”在国家电投东北电力有限公司抚顺热电分公司、抚顺新北方供热有限公司、抚顺市热力有限公司，高键详细了解热源企业、转供热企业、热交换站供热运行情况，要求企业深刻认识做好供热工作的重要性，把人民群众是否满意作为工作检验标准，提升精细化管理水平，强化科学调度，提升服务能力，抓好运行安全。要做好低温天气应对准备，根据天气变化和室外气温及时调整供热温度，确保全市居民优质达标供热。　　“家里室温多少度？”“对供热质量是否满意？”高键随机走进市第二十六中学和部分养老院、社会教育培训机构、居民家中，现场查看室温，询问供热情况，听取群众意见建议，叮嘱供热企业和相关部门要主动作为、靠前服务，及时解决群众反映的各类用热问题，让群众暖身又暖心。　　在督导检查中，高键听取了近期全市供热工作汇报。他强调，冬季供热是重要民生工程，事关人民群众根本利益，事关社会和谐稳定。各供热企业要切实履行好社会责任，全力以赴提高供热温度和服务质量，切实把冬季供热这一民生工程做好做实做细，真正把暖流送到群众的心坎里。要强化科技赋能，加大室温采集装置、智能控制、大数据分析等新技术应用力度，提高供热系统的精准监测和调控能力。加强供热企业监督管理，健全完善科学的考核评价机制，促进供热市场健康发展。及时受理用户投诉，优化受理流程，提高交办效率，快速高效解决群众反映的供热问题。严格执行安全生产各项规定，健全完善应急预案，加强抢险队伍建设，提升应对突发情况、极端天气和抢险处置水平。　　当日，高键还检查了市场环境、校园及周边安全治理、消防安全等工作。　　副市长于海峰及相关部门负责人参加。责任编辑：刘春阳。